Shipping and Return Policy
Standard size hardware and barn doors in stock, ready to delivery or pick up.
Products purchased online will be ready to dispatch in 5-7 working days, but for some products, such as Special Orders items, it may take 7 –14 working days to get ready to dispatch.
Transit times will average transit is 3-5 business days or less.
For local picking up orders, We will keep you updated and let you informed when the order is ready for collection after you placed the order.
We do our best to keep these lead times but these are approximate and not guaranteed.
Shipping includes Hunter express, Auspost or local courier.
Please do not schedule the installation for your door/hardware until it has arrived. If your door is shipped via freight, the freight company will contact you for a delivery time.
All carriers require a physical delivery address and a contact number.
Contact us immediately after placing an order if you need to make a change.
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 1300 130 999.
Changes or cancelling an orders:
All product changes to orders or cancellation must be made with one working day of placing your order. Changes made after the working day period will incur a 10% change fee. Orders begin to process immediately after ordering and 99% of our items are made to order.
Upon delivery, if you observe damage to your hardware packages and/or door crates, you must note the damage or refuse the delivery due to damage with the driver. Claims will not be allowed without doing so. We ask that you open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 7 days of receipt.
The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.
30-Day return policy for Hardware:
Eligible returns must be requested within 30 days of receiving the order excluding damages and defects. And returns include kits in a standard finish. All other special or custom order are considered custom and non-returnable. 20% re-stock fee plus return shipping will apply on all eligible returns.
You must return the hardware in new condition, with no damages. Once your returned hardware is received into our warehouse, you will be given a refund within 10 business days.
30-Day return policy for Doors:
In order to ensure the quality of the door, please hang as soon as possible after receiving it.
If you can't install the door in time.Please placement in correct ,nd stain or paint as soon as possible to prevent warpage.
You must return the doors in new condition, with no damages. Once your returned doors is received into our warehouse, you will be given a refund within 10 business days.