Term of Service
Ideal Barn Door is the leading Brand of sliding barn door and hardware in Australia.
We Based in Victoria, service Australia wide. We offer personal service and quality productions, by working locally we can offer a competitive productions in Australia. Unsurpassed design and quality is what you can expect when you choose the barn doors and hardware from Ideal Barn Door. Our stores in Sydney and Melbourne open 6 days a week.
Store Trading hours:
Place an order at 24 hours a day, 7 days a week on our website.
Standard size hardware and barn doors in stock, ready to delivery or pick up.
Custom made barn door need 4-12 weeks
We do our best to keep these lead times but these are approximate and not guaranteed.
Transit times will average transit is 3-5 business days or less (conditions apply).
Shipping includes Hunter express, Auspost, local courier and etc.
Please do not schedule the installation for your door/hardware until it has arrived. If your door is shipped via freight, the freight company will inform you prior to delivery.
All carriers require a physical delivery address and a contact number.
Contact us immediately after placing an order if you need to make a change.
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 1300 130 999.
Changes or cancelling an orders:
Change or cancellation of order must be made with in one business day of placing your order. Changes made after the business day period will incur a 20% of the total order amount as the restock fee. Orders will begin to process immediately once placed. 99% of our items are made to order.
Upon delivery, if there are damage to hardware/door packages , please inform Ideal barn door immediately regarding the damage or refuse the delivery with the driver. Claims will not be accepted without doing so. Please open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 7 days of receipt.