Standard size hardware and barn doors in stock, ready to delivery or pick up.
Products purchased online will be ready to dispatch in 5-7 working days, but for some products, such as Special Orders items, it may take 7 –14 working days to get ready to dispatch.
The average transit time is 3-5 working days, however transit time may vary due to the suburbs.
For local picking up orders, We will keep you updated, and inform you as soon as the order is ready for collection.
We do our best to keep these lead times but these are approximate and not guaranteed.
Shipping Methods:
Shipping includes Hunter express, Auspost, local courier and etc.
Please do not schedule the installation for your door/hardware until it has arrived. If your door is shipped via freight, the freight company will inform you prior to delivery.
Shipping addresses:
All carriers require a physical delivery address and a contact number.
Contact us immediately after placing an order if you need to make a change.
Confirmations:
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 1300 130 999.
Changes or cancelling an orders:
Change or cancellation of order must be made with in one business day of placing your order. Changes made after the business day period will incur a 20% of the total order amount as the restock fee. Orders will begin to process immediately once placed. 99% of our items are made to order.
Delivery Inspection:
Upon delivery, if there are damage to hardware/door packages , please inform Ideal barn door immediately regarding the damage or refuse the delivery with the driver. Claims will not be accepted without doing so. Please open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 7 days of receipt.
