Warranty

INTERNAL DOOR AND BARN DOOR CARE & MAINTENANCE 

Ideal Barn Door internal doors and barn doors are crafted with attention to detail and quality materials. While we strive for perfection, please note that natural variations in wood grain and texture are normal and add to the character of our doors.

Warp within specified tolerances is acceptable: up to 5mm for doors up to 2120 x 920 x 40mm, or 6mm for larger doors up to 2400 x 920 x 40mm.

Doors exceeding 2400mm in height or 1220mm in width are not covered by warranty against bow or twist.

WARRANTY INTERNAL DOORS AND BARN DOORS

Our internal and barn doors come with a warranty against defects in materials and workmanship. However, please note that natural variations, including slight movements, are not covered under warranty as they are inherent to the nature of wood.

CARE INSTRUCTIONS

To maintain the beauty and functionality of your internal door and barn door, we recommend:

  • Regular dusting and cleaning with a soft, dry cloth.
  • Avoiding harsh chemicals or abrasive cleaners that may damage the finish.
  • Checking and tightening hardware periodically to ensure proper function.
  • Keeping the door away from excessive moisture or direct sunlight to prevent warping or fading. 

INSTALLATION

Proper installation is crucial for the performance and longevity of your barn door. We recommend consulting a professional installer to ensure correct mounting and alignment.

IMPORTANT: Natural timber must be sealed, painted, or stained to prevent future cracking and ensure longevity. Otherwise, the warranty will be voided.

CUSTOMER SATISFACTION

At Ideal Barn Door, customer satisfaction is our priority. If you have any questions or concerns about your purchase, please don't hesitate to contact us. We're here to help. 

GENERAL WARRANTY 

We offer a 10-year quality warranty against defects in materials and workmanship for all hardware and parts. A 1-year quality warranty is provided for doors. 

All internal doors, barn doors and hardware are intended for interior use only, and are not warranted against exterior use. 

All products come with a limited lifetime warranty that covers the functionality of our products.

Conditions of Warranty Defects occurring within the warranty period will be repaired or replaced at the Company's discretion and subject to the terms of this warranty.

This warranty does not cover cosmetic discoloration, damage, improper installation, normal wear, or damage caused by sunshine and rain. The goods must be used only in a normal and proper manner. Unauthorized dismantling, repair, or modification of the goods by anyone other than the Company will invalidate this warranty.

Ideal barn door will not accept any charges associated with the removal or re-installation of the goods. The warranties apply to defects arising from faulty materials or workmanship and do not cover accidental damage, malicious damage, misuse, or damage or deterioration of the finish due to harsh weather conditions, adverse weather conditions, or improper maintenance of the products (including coastal locations and areas with significant temperature fluctuations).
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